Claims and Online Returns
We are confident in our beautifully sourced and created products, but do understand that there are times when a return or claim is necessary. Whatever the situation may be, we will do our best to resolve. If additional help or clarification is needed, please contact us at hello@dashhomeandkitchen.com and we will respond as
quickly as possible.
CLAIMS
We are so sorry that your item arrived damaged, defective, or wrong! Please email hello@dashhomeandkitchen.com within 48 hours of receiving your item, to initiate a claim.
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Please include the following information in your claim:
- Your order number and name
- Which item is damaged
- An image of the damage
- An image of the interior and exterior packaging (if it was damaged)
- What outcome you'd like for your claims (i.e. replace, repair, or refund)
For White Glove Delivery
Our clients are responsible for noting damage on proof of delivery or missing items and notifying us.
Make sure all items on the delivery receipt were actually received. Do not sign if you did
not receive all items or make a note on the delivery receipt of the damage/missing item(s).
Take a photo of the delivery receipt and email your sales representative and/or the Claims Department.
IN STORE RETURNS
We are sad to hear that your home or kitchen item did not work out! We are happy to return unused items 14 days from purchase date. Please bring in item and original sales receipt for a full refund.
Refunds will be issued to the original form of payment or store credit, if preferred. All items returned over 14 days from purchase date will be issued store credit. You can not return items after 30 days.
We do not refund Pantry or Gourmet-to-Items.
ONLINE RETURNS
STEP 1
Check that your item is listed as a returnable, below. All returns must be in their original
condition and with their original packaging. If you don’t see your item on the lists below, or have a question about a non-returnable item, please email us at hello@dashhomeandkitchen.com.
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RETURNABLE ITEMS
- Accessories
- Bar + Tabletop Items
- Kitchen Tools
- Unused/unwashed linens
- Pillows
- Runners
- Uninstalled lighting
- Damaged items
- Defective or incorrect items
NOT RETURNABLE ITEMS
- Gift cards
- Pantry Items
- Furniture
- Area rugs
- Used or washed linens
- Fabric by the yard
- Final sale items or clearance items
- Holiday or seasonal merchandise
- Items damaged through normal wear & tear
- Lighting fixtures that have been installed
- Any items delivered more than 14 days ago
STEP 2
If your item is returnable, initiate a return through our Return Portal. If there are questions about your return, please email us at hello@dashhomeandkitchen.com
Questions
WHAT ARE THE ONLINE RETURN FEES?
The customer is responsible for all return shipping fees, unless an item is received by the customer damaged, defective, or through error. All returns are subject to a 20% restocking fee.
WHAT IS THE CUSTOMER RETURN RESPONSIBILITY POLICY?
Return items at your own risk. Customer is responsible for packaging adequately and correctly. We are not liable for damage caused by incorrect return packaging.
HOW WILL IRECEIVE MY REFUND?
Items returned within 14 business days from delivery will be refunded to the original form of payment or store credit, minus the 20% restocking fee.